Terms & Conditions
These Terms & Conditions govern the provision of services by Social Deli (referred to as "we," "our," or "us") to the client ("you" or "your"). By engaging our services, you agree to the following terms:
1. Availability & Booking
1.1. To secure your preferred date, we recommend booking well in advance, as our schedule typically fills up 6–8 weeks ahead.
1.2. All bookings are subject to availability.
2. Booking Form & Product Delivery
2.1. Clients must submit the completed booking form and all required briefing documents at least seven (7) days prior to the confirmed shoot date.
2.2. All products must arrive at our studio at least seven (7) days prior to the confirmed shoot date, securely packaged and clearly labelled with your brand name, return address, and phone number.
2.3. If either the booking form/brief or products are not received within the required timeframe, your shoot will be rescheduled to the next available date.
3. Rescheduling & Cancellation
3.1. All deposits are strictly non-refundable under any circumstances.
3.2. You may reschedule your shoot at any time, provided you give a minimum of fourteen (14) days’ written notice. If less than fourteen (14) days’ notice is given, a 100% rebooking fee will apply.
3.3. If you cancel your photoshoot with more than fourteen (14) days’ written notice, any payments made (excluding the deposit) will be refunded.
3.4. All rescheduling is subject to availability, and some shoots are booked up to eight (8) weeks in advance. We are not responsible for any delays in rescheduling if your preferred date is unavailable.
3.5. Purchases are valid for 12 months from the booking date. If unused within this time, the purchase will be forfeited.
4. Payments
4.1. Payment must be made in full prior to receiving any content.
4.2. Clients are not permitted to use the content until payment has been fully settled.
4.3. A 25% deposit is required at the time of booking to secure your shoot date.
A further 25% payment is due 7 days prior to your scheduled photoshoot date.
The remaining 50% balance is payable on the original scheduled photoshoot date, regardless of any rescheduling or delays initiated by the client. If the shoot is pushed out or postponed for any reason, the final balance remains due on the original booking date.
4.4. All prices are in AUD and exclude GST.
5. Refund Policy
5.1. Refunds are not provided under any circumstances, including change of mind or creative differences.
6. Styling & Creative Freedom
6.1. Our minimalist styling ensures the focus remains on your products. Products should be small (under 30cm in size). Oversized or unsuitable products may result in further discussion or rescheduling. Oversized products may not feature in their entirety in order to fit our 1m x 1m sets.
6.2. While props are welcome, elaborate styling is not included in the package. Standard styling includes 2–3 backdrop changes and minimalist setups, shot in-studio. We may shoot outdoors if weather permits, however, this is not guaranteed. Custom backdrops matched to your brand colours or mood can be arranged for an additional fee (approx $200 for two backdrops); however, this may push out the shoot date depending on availability.
6.3. Clients are encouraged to allow our team the creative freedom necessary to produce the best results.
7. Food Styling
7.1. If the client purchases the food styling option, the approach and execution are at the sole discretion of the Social Deli team.
7.2. Food styling is optimised for visual appeal based on what we believe will resonate with your target audience, not based on the quantity or type of ingredients purchased.
7.3. Food may not appear in every photo or reel, as styling decisions are made to achieve the best overall imagery.
8. Shoot Process
8.1. All products will be photographed or filmed using Iphone for a native style look.
8.2. Reels are often shot using consistent styling for a cohesive look.
8.3. UGC-Style Reels Specifics, When the service booked is for UGC-style reels, the package includes 10 reels (up to 15 seconds in duration), filmed to achieve a natural, authentic aesthetic using iPhone and professional equipment. This is a different style from traditional videography and is designed to resemble high-quality user-generated content. UGC-style reels are not retouched or altered beyond standard colour correction and editing.
8.4. Products must arrive in pristine condition. Social Deli is not responsible for scratches, marks, or damage to products upon arrival.
8.5. All garments and fabrics provided for photoshoots must arrive in a condition ready to be photographed. This includes being clean, free of creases, and without visible marks or defects. If you require steaming, this is charged at an hourly rate of $65. Please enquire after booking to schedule this prior to your shoot time.
9. Delivery & Post-Production
9.1. Reels will be delivered digitally via Dropbox within 14 days of the shoot date. Delivery includes editing and post-production time.
9.2. Rush delivery (2 business days) is available for an additional $500.
10. Additional Editing & Revisions
10.1. Videos and photos are corrected for colour balance, density, and contrast. Retouching is not included unless requested at an additional fee.
10.2. You will reeceive one round of revisions after delivery. Requests for additional revisions are charged at $75 per hour, with a minimum charge of one hour.
11. Product Return & Transit
11.1. If you request product returns, Social Deli is not liable for damage or loss during transit.
11.2. Clients must cover the cost of return courier fee. We do not allow pick-up or storage. If your products are left in-studio for longer than 6-months they will be disposed of.
12. Liability
12.1. Social Deli takes great care in handling all products and digital files. In the unlikely event of loss or damage, our liability is limited to the value of the service fee paid.
13. Intellectual Property
13.1. Social Deli retains the intellectual property of all content created.
13.2. You are granted an unrestricted licence to use the reels and photos across your marketing channels, including social media, websites, and advertisements, only after full payment has been received.
14. Governing Law
14.1. This agreement is governed by the laws of the State of Victoria, Australia.
15. Entire Agreement
15.1. This document constitutes the entire agreement between the parties and supersedes any prior discussions or agreements.
16. Indemnity & Use of Content
16.1. The client is solely responsible for ensuring that the use of the content complies with all applicable laws, regulations, and industry standards.
16.2. Social Deli is not liable for any loss, damage, claim, or legal action arising from the use, publication, or distribution of the content once delivered to the client.
16.3. The client warrants that they have obtained all necessary rights, permissions, and releases for any materials, trademarks, logos, likenesses, or intellectual property provided to Social Deli.
16.4. The client agrees to indemnify, defend, and hold harmless Social Deli, its contractors, and employees from and against any and all claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:
a. the use of the content by the client or any third party;
b. any breach of this agreement by the client;
c. any materials supplied by the client that infringe the rights of a third party.